Privacy Policy
Effective 1 July 2022
Threehand Cleaners is the owner and provider of www.threehandcleaners.co.uk (Website).
We, at Threehand Cleaners, take the privacy of your information very seriously. This privacy policy applies to your Data obtained from your use of this Website and our services. We will not sell your Data.
Please read this privacy policy carefully.
Definitions and interpretation
1. In this privacy policy, we use the following definitions:
Data
Information that identifies an individual or could identify an individual.
Cookies
A small text file placed on your computer or device when you visit certain parts of this Website. See the “Cookies” section for purposes.
Data Protection Laws
The UK Data Protection Act 2018, the UK General Data Protection Regulation (UK GDPR), and the UK Privacy and Electronic Communications Regulations (PECR) applicable to the processing of personal Data in the UK.
Threehand Cleaners (we, our, us)
Threehand Cleaners LTD, is a registered company (13838382) incorporated in England and Wales, with offices at 160 City Road, EC1V 2NX. For purposes of the Data Protection Laws, Threehand Cleaners is the "data controller". This means that Threehand Cleaners determines the purposes for which, and the manner in which, your Data is processed.
User or you, your
Individuals accessing this Website (who are not:(i) employed by Threehand Cleaners and acting in the course of their employment, or (ii) engaged as a consultant, or (iii) otherwise providing services to Threehand Cleaners and accessing the Website in connection with the provision of such services).
Scope of this privacy policy
2. This privacy policy applies to the actions of Threehand Cleaners and Users with respect to this Website and the interaction with Threehand Cleaners staff including subcontractors providing services at your request.
Data Collected
3. We typically collect the following Data from or about you:
a. Name
b. Contact information such as email addresses, telephone numbers and addresses
How we collect Data
4. We collect Data in the following ways:
c. When you directly give it to us (by telephone, e-mail, messaging apps, through this Website, and in-person)
d. When you enter a competition or promotion through a social media channel
e. Data about you that is given to us through customer referrals
f. Information about your visit to our site (e.g., IP address, the date, times and frequency of access and the way you interact with Website content)
g. Via cookies per your browser cookie settings. For more information on why we use cookies, see the sections headed "Cookies” and “Cookie Schedule”
Our use of Data
5. We use Data to provide you with the best possible service and experience. We may also use your Data for the following reasons:
h. Our internal record keeping
i. Scheduling, confirming or rescheduling services you requested
j. Marketing our services to you. If you are not happy with this, you have the right to object (see the section headed "Your Data rights" below).
Lawful bases for using your Data
6. When we market to you or respond to communications from you about scheduling our services, we rely on the legitimate interests legal basis.
7. When we perform our services for you, we rely on the performance of a contract legal basis.
Keeping Data secure
8. We use reasonable technical and organisational measures to safeguard your Data. For example, by password protecting our systems and mobile phones containing contact applications (i.e., address books).
9. We implement measures for managing suspected breach incidents. If you suspect any misuse, loss or unauthorised access to your Data, please let us know immediately by contacting us at 07399588007 or at info@threehandcleaners.co.uk.
Data retention and deletion
10. We will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that your Data be deleted.
11. When we delete your Data, it may persist for a time on backup media until the media is overwritten as part of established system lifecycle data deletion schedules.
Your Data rights
12. You have the following rights regarding your Data:
k. Right to access - the right to request at any time (i) copies of the information we hold about you, or (ii) that we modify, update or delete such information. If we provide you the information we hold about you, we will not charge you for this, unless your request is manifestly unfounded or excessive. Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why within 30 days of your request.
l. Right to correct - the right to have your Data rectified if it is inaccurate or incomplete. It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.
m. Right to erase - the right to request that we delete or remove your Data from our systems.
n. Right to restrict our use of your Data - the right to "block" us from using your Data or limit the way in which we can use it.
o. Right to data portability - the right to request that we move, copy or transfer your Data.
p. Right to object - the right to object to our use of your Data including where we use it for our legitimate interests, such as marketing.
13. To make enquiries, exercise any of your rights set out above, or to withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us at info@threehandcleaners.co.uk.
14. If you are not satisfied with the way we managed your Data rights enquiries or requests, please let us know so that we can address your concerns. If you are still unsatisfied, you may lodge a complaint with the UK Information Commissioner’s Office (ICO) through their website at https://ico.org.uk/.
Transfers outside the UK/European Economic Area (EEA)
15. Data may be stored and processed in, or transferred to countries outside of the UK or the European Economic Area (EEA). For example, this could occur if our service providers use servers that are located in a country outside the UK/EEA, or where our service providers are situated in a country outside the UK/EEA.
16. We will only transfer Data outside the UK/EEA where our service providers indicate that they are compliant with privacy laws.
Links to other websites
17. This Website may, from time to time, provide links to other websites. We have no control over how such websites use your Data. We are not responsible for the content of these websites including, but not limited to, any links we may provide to social media websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.
Changes to business ownership and control
18. We may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of Threehand Cleaners. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us. We may also disclose Data to a prospective purchaser of our business or any part of it. In the above instances, we will take steps with the aim of ensuring your privacy is protected.
Cookies
19. This Website relies on cookies that are required for the operation of our Website (i.e., strictly necessary) in accordance with current Data Protection Laws.
20. We may place and access non-essential Cookies on your computer; however, before placing non-essential cookies on your computer, you will be presented with a cookie banner requesting your consent to set those cookies. By giving your consent, you will be enabling Threehand Cleaners to provide a better experience and service to you. You may reject the placement of non-essential cookies at any time. This Website is intended to function properly with or without non-essential cookies.
21. You can enable or disable cookies in your browser. For further details, please consult the help menu in your browser.
Cookies Schedule
22. The cookies used on this Website are listed in this table.
Type of Cookie
Initiator
First or Third Party?
Cookie name
Session or Persistent?
Cookie’s Purpose
Strictly necessary
Webserver
First
dps_site_id
Session
Registers which server-cluster is serving the visitor. This is used in context with load balancing, to optimise user experience.
Strictly necessary
Script tag, page source line number 152
First
Workbox-expiration#cache-entries
Persistent
Necessary for the cache function. A cache is used by this Website to optimise the response time between the visitor and the Website. The cache is usually on the visitor’s browser.
Changes to this privacy policy
23. We reserve the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. If we make changes, we will update this privacy policy and indicate the date it was changed at the top of this webpage.
Contact us
24. You may contact Threehand Cleaners by email at info@threehandcleaners.co.uk.